Ulster Bank problems an ‘intolerably drawn out fiasco’ – Bradley

Newry Times News Posted by
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Saturday, June 30th, 2012
Business, News

SDLP Finance spokesperson Dominic Bradley has condemned the failure of RBS and its subsidiary Ulster Bank to speedily clear the backlog of transactions caused by technical failures in their IT systems, leaving many customers without access to money.

Speaking to Newry Times, the Newry and Armagh MLA said: “For the past ten days, we have listened to the stories of hundreds of Ulster Bank customers who have found themselves in the horrifically frustrating position of being forced to live in abject poverty despite having more than enough money in the bank. Few could fail to be moved by the tales which have appeared in the papers and on our TVs and radios of mothers unable to buy food for their children or those who rely on benefits being pushed into deeper levels of desperation as they cannot access money that is rightly theirs.”

“The whole affair with the RBS backlog, as it has played out here through Ulster Bank, has been the most intolerably drawn-out fiasco and, while I acknowledge the steps taken by RBS to rectify the initial technical problems and Ulster Bank to keep branches open to offer advice and guidance, what their customers who have been affected by this really need is additional effort put in to clearing this admittedly huge backlog.”

He added, “We all appreciate Ulster Bank’s days of apologies in the newspapers, but those fine words need to be put into redoubled action to clear the backlog as swiftly as possible.”

More on this story:

‘Ulster Bank delay is unacceptable’ – McKevitt

Bradley expresses concern over Ulster Bank failure

‘Go directly to your local branch where funds will be available’ – Social Security Agency on Ulster Bank problem

‘Ulster Bank system failure has caused major disruption for businesses’ – Clarke


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