‘Go directly to your local branch where funds will be available’ – Social Security Agency on Ulster Bank problem
The Social Security Agency has advised benefit customers who are experiencing problems with their Ulster Bank account to go directly to their local Ulster Bank branch where funds should be available to them, subject to a limit. The agency was reacting after Ulster Bank admitted that customers have been affected by ongoing delays in processing payments, a delay the bank says could last until Friday.
A spokesperson said: “Benefit customers only need to bring ID with them when visiting their local Ulster Bank branch. They do not need a proof of benefit payment from their local Social Security Office and staff at the Ulster Bank will not require this information to make a payment over the counter.”
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