NI Water issue advice during the thaw | News in Newry | Latest Newry News, Newry Sport and Newry Business for Newry City

NI Water issue advice during the thaw | News in Newry

NI Water says it is dealing with a 250% increase in the number of burst mains and is aware of an increase in customer-side-related issues as a result of the current very cold weather.


NI Water issue advice during the thaw | News in Newry - newry news today


NI Water is planning and mobilising its resources to address any issues which might arise from extreme weather conditions and the anticipated thaw.

They say it is their priority to ensure customers do not experience an interruption to their water supply.

Their teams are and will continue to work around the clock, in freezing conditions, to ensure any issues on the network are resolved as quickly as possible. 

This will continue into the weekend and next week as the thaw sets in. 

NI Water is appealing to customers to be extra vigilant about bursts on their own property and ask those with empty properties or properties that have been closed for a few days to keep checking them.


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If you spot a burst pipe while you are out and about, whether it’s a trickle of water or a gushing pipe, please let them know. 

You alerting NI Water to this may help them get to it faster and therefore cause less disruption to customers. 

You can do this by visiting Report A Leak Or Burst Pipe – Northern Ireland Water ( or using their webchat service online at Contact Us – Northern Ireland Water ( or on Facebook and Twitter @niwnews. 

NI Water also has a dedicated Leakline number, 0800 028 2011, open 24 hours a day, every day. Calls are free of charge.

If you spot a burst, we’ll find it and fix it.

NI Water would like to thank customers for their support during these extreme weather conditions.

NI Water’s Advice During the Thaw:

If you are out of water, first check with your neighbours. If they HAVE water, it is likely that the problem is with your internal pipework. Call a plumber to have the problem fixed. 

If your neighbours are WITHOUT water, it could be a burst water main. Call Waterline on 03457 440088 to report the problem.

You are our eyes and ears – if you spot a leak or a burst pipe, don’t assume we know about it, we depend on the public to alert us to leaks. Please call Waterline so we can fix the burst as soon as possible. 

NI Water is appealing to property owners, in particular, schools, farms, caravan parks, estate agents, landlords etc. to be extra vigilant, checking out buildings or properties that may have been closed.

There are lots of simple things that homes and businesses can do to prepare: 

Wrap up pipes and water tanks with lagging – high street DIY stores have everything you need; the thicker the lagging the better the protection;

Fix dripping taps – even a small trickle can result in a frozen pipe;

Find your property’s stop valve and make sure you can turn it off – most are under the kitchen sink – if you have one of our stop valve tags, wrap this around it;

Keep the name of an approved plumber handy – type in your postcode at to find your nearest accredited plumbing business.

If you want a little extra help preparing your home for winter, visit and type in your postcode to order a FREE winter stop valve tag and flyer.

Visit for further advice on how to protect your property this winter. 


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Posted by on Dec 16 2022. Filed under Community. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

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