Coronavirus Northern Ireland: Uncertainty and refund delays for NI travellers    

Posted by
Tuesday, July 14th, 2020

For Northern Ireland travellers, recent changes to COVID-19 travel rules are causing confusion and uncertainty.


Embed from Getty Images


Last week the UK Government announced the end of the 14-day quarantine rule for travel from certain countries after 10 July.

However, this currently only applies to England.



Travellers returning to Northern Ireland from outside the UK and the Republic of Ireland must still self-isolate for 14 days when they return home.

Furthermore, the UK Foreign Office has changed its travel advice with immediate effect for all UK travellers to now allow non-essential travel to a long list of countries, including many popular holiday destinations.

Article continues below:

Richard Williams, Head of Transport Policy at The Consumer Council, said, “We advise Northern Ireland travellers to check carefully how the travel restrictions will affect their plans, by visiting the NIDirect COVID-19 travel advice webpage, the Foreign and Commonwealth Office website and by checking the terms of their travel insurance.”



Meanwhile, The Consumer Council has helped consumers in Northern Ireland get back over a quarter of a million pounds in flight refunds during the COVID-19 pandemic, but many consumers are still waiting for their refund.

Richard explained, “Throughout the COVID-19 pandemic, we have been urging the Civil Aviation Authority (CAA) to take action to ensure that airlines provide passengers refunds in a timely manner.

“On 1 July, the CAA confirmed that most airlines have delayed paying refunds and we want them to enforce the law on airlines to issue refunds.”

Article continues below:

Since 1 March 2020, The Consumer Council has received over 1,300 airline enquiries and complaints, a 538% increase on the same period last year. 94% of these were regarding refunds.

To date, they have managed to get airlines to refund over £250k to Northern Ireland consumers.

Richard added, “If you are having trouble getting a refund from an airline, contact us on Freephone number 0800 121 6022 or email



“You can also find information on our dedicated webpage,”


5 Powerful Benefits of Blogging EVERY Northern Ireland Business Owner, Marketing Manager and Director Needs To Know


Both comments and pings are currently closed.

Comments are closed


This website does not share personal information with third parties nor do we store any information about your visit other than to analyze and optimize your content and reading experience through the use of cookies. You can turn off the use of cookies at anytime by changing your specific browser settings.

We are not responsible for republished content from this blog on other blogs or websites without our permission. This privacy policy is subject to change without notice and was last updated on 16/01/2017. If you have any questions feel free to contact Newry Times by emailing

Log in