Customer-focused workshops for small businesses

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Friday, November 1st, 2019

Are you a small to medium-sized enterprise?

Would you like to attend a two-day workshop to help improve your customer’s experience, grow your business faster and enhance your profitability?

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On 4 and 5 November, the Department of Finance’s Innovation Lab is running a two-day workshop for small businesses to test new ideas and tools to create and deliver great customer experience in a fast-changing marketplace.



There is no charge for the workshop which will look at how better understanding your customers through techniques such as user profiling and customer journeys can set your business apart from the competition to create satisfied customers that keep coming back.

The workshops are taking place during Belfast Design Week, as part of the USER-FACTOR project aiming to strengthen innovation in SMEs which is funded by the Interreg Atlantic Area Programme.



To find out more or book a place visit



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