Advice for households missing Freeview or Saorview channels after completing a retune

Posted by
Wednesday, October 16th, 2019

The Consumer Council has reminded local consumers that following the Freeview changes on the 4 September 2019, support is still available for householders that are still missing their Freeview or Saorview channels after completing a retune.

On the 4 September 2019, Freeview consumers in Northern Ireland were asked to retune their TV or set-top box to continue receiving channels.

Article continues below

This was part of a UK Government initiative to free up digital bandwidth for the 5G mobile network rollout.



Sinead Dynan, Director of Regulated Industries at The Consumer Council said, “Consumers who have their own aerial, rely on Freeview as their main TV service, do not have access to satellite or cable TV and can attribute the TV reception problems to the changes, may be eligible for in-home support including an aerial replacement where necessary.

“In the first instance, information and help with retuning equipment is available online at



“If consumers need further help, they can call the Freeview Advice Line free on 0808 100 0288, and they will try to restore your services over the phone.

“If you have problems with retuning or cannot get your channels back, Freeview may be able to send a qualified installer to your home to investigate the cause of any reception problems and undertake necessary work where required.

She added, “The good news is there is no cost for this service.”



Both comments and pings are currently closed.

Comments are closed


This website does not share personal information with third parties nor do we store any information about your visit other than to analyze and optimize your content and reading experience through the use of cookies. You can turn off the use of cookies at anytime by changing your specific browser settings.

We are not responsible for republished content from this blog on other blogs or websites without our permission. This privacy policy is subject to change without notice and was last updated on 16/01/2017. If you have any questions feel free to contact Newry Times by emailing

Log in