Important information on Employment and Support Allowance payments

Posted by
Friday, January 5th, 2018

A technical issue in the benefits computer system means some Employment and Support Allowance (ESA) customers will receive weekly payments instead of their normal fortnightly payments.

This affects customers due a fortnightly payment on Monday 15th January 2018. 



Instead, these customers will receive two weekly payments, on Monday 8th and 15th January.

No one will miss out on a payment and customers do not need to take any further action.



However, customers should take account of this split in payments while planning their financial needs and budget accordingly.

It is expected that less than 10% of ESA claimants (up to 11,000 claimants) may be affected.



Normal fortnightly payments will resume on 29th January.

The Department for Communities has apologised for any inconvenience caused.

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