Help is at hand with Christmas postal issues

Posted by
Friday, January 5th, 2018

The Consumer Council is advising consumers to complain if they have experienced problems with their Christmas post.

Kellin McCloskey, Head of Post at The Consumer Council said, “Many of us will have ordered online or sent parcels this Christmas.



“Whilst most items will have arrived hassle free, some of us may have experienced issues with damaged, delayed or mis-delivered items, causing loved ones to have missed out on their gifts or being left out of pocket for a gift which didn’t arrive.

“If you have had a problem with your mail, you can complain and may be entitled to refund or compensation. If your complaint is about a postal delivery regarding an online purchase you should firstly contact the retailer.



“However, if you complaint is in relation to the postal operator with whom you have organised delivery you should contact them directly.”

Kellin added, “If you’re hitting the January sales online then we would also advise you to always check the delivery terms and conditions before ordering to check the terms and conditions and if there are any delivery restrictions.”



Any consumer who has a postal enquiry or complaint can download The Consumer Council postal guide ‘Making a Postal Complaint’ by visiting or get in touch on 0800 121 6022.


Both comments and pings are currently closed.

Comments are closed


This website does not share personal information with third parties nor do we store any information about your visit other than to analyze and optimize your content and reading experience through the use of cookies. You can turn off the use of cookies at anytime by changing your specific browser settings.

We are not responsible for republished content from this blog on other blogs or websites without our permission. This privacy policy is subject to change without notice and was last updated on 16/01/2017. If you have any questions feel free to contact Newry Times by emailing

Log in