New guide launched as 500,000 switch electricity supplier

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Friday, September 15th, 2017

Over half a million switches have taken place in the domestic electricity market since the first competitor entered the market in June 2010.

To help more people benefit from switching supplier, the Utility Regulator has launched a new ‘How To’ leaflet detailing the key information around switching electricity and gas supplier.



The leaflet is part of the Utility Regulator’s five-year Consumer Protection Strategy, launched last year, which is aimed at providing long term protection to domestic energy and water consumers in Northern Ireland.

Speaking about the leaflet, Jenny Pyper, Chief Executive of the Utility Regulator said, “The domestic electricity market has come a long way in seven years. Since June 2010, over 571,000[i] consumers have switched their domestic electricity supplier.

“What we have now really is a consumer’s market, with five suppliers to choose from and both customer standards and customer protection increased.

“By switching electricity or gas supplier, most domestic consumers will make savings on their bills. This is good news, but we understand that some people find switching supplier daunting, especially for those with no access to or not overly familiar with using the internet.



She continued, “In terms of consumer protection, which is at the heart of what we do, we have built a strong foundation both through our regulation and through work with the suppliers. As the market grows, we must ensure that this high level of consumer protection continues, and that’s where our Consumer Protection Strategy comes in.

“This leaflet, which is a key part of the strategy, will help consumers understand the process involved in switching supplier and the benefits they will get. Following the two recent domestic electricity price increases, it is of even more importance that consumers shop around with all the suppliers to explore all the options available to them,” she added.

If you would like a leaflet posted to you, please contact the Utility Regulator on 028 9031 1575.



The leaflet will also be available at Citizens Advice offices and from the Consumer Council and also from the Utility Regulator’s website at

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