Know your rights if your flight is cancelled

Posted by
Thursday, July 20th, 2017

The Consumer Council is encouraging Northern Ireland holiday makers to know their rights in advance of any travel this summer, including knowing their legal rights if their flight is cancelled.

Scott Kennerley, Head of Transport at The Consumer Council said, “In light of the recent disruption for passengers on the Norwegian flight to America and the flights cancelled by Aer Lingus it is important to know what you are entitled to when travel plans get disrupted.”

Passengers have rights that are protected under European law when flights are cancelled. This includes the right to a full refund within 7 days or re-routing, under comparable transport conditions, to the final destination at the earliest opportunity.

“We know from our discussions with the Civil Aviation Authority that re-routing does not have to be with the same airline. Any passenger that has incurred reasonable out of pocket expenses due to a cancellation should seek to reclaim them from the airline,” Mr Kennerley said.

Article continues below:

“With the busy summer travel period underway we encourage all holidaymakers to be aware of their passenger rights before they travel. The Consumer Council has a range of travel guides to help passengers understand their rights and template letters to help passengers submit their claims. These are available to download from The Consumer Council website.”

For more information on your passenger rights or if you have a complaint you need assistance with contact The Consumer Council on 0800 121 6022, visit or follow their Facebook The-Consumer-Council-Northern-Ireland/ and Twitter @ConsumerCouncil.

Both comments and pings are currently closed.

Comments are closed


This website does not share personal information with third parties nor do we store any information about your visit other than to analyze and optimize your content and reading experience through the use of cookies. You can turn off the use of cookies at anytime by changing your specific browser settings.

We are not responsible for republished content from this blog on other blogs or websites without our permission. This privacy policy is subject to change without notice and was last updated on 16/01/2017. If you have any questions feel free to contact Newry Times by emailing

Log in