‘More must be done to stop inadvertent roaming’ – Fearon

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Tuesday, February 4th, 2014
Assembly Member Megan Fearon has welcomed a range of initiatives currently being taken by mobile communications operators in line with commitments to end customers incurring inadvertent roaming charges.

Sinn Fein MLA Megan Fearon

“I met with OFCOM last August”, Fearon said, “to discuss the dreadful scenario for customers in South Armagh and other border areas who are constantly roaming onto different networks and incurring huge annual costs, up to £300 per year according to OFCOM research. “Since then I have been in regular contact with OFCOM on the progress on the various issues raised and I am pleased that OFCOM recently contacted me to inform me of the measures which mobile providers are taking to alleviate this issue. “Mobile communications operators are now bound by EU legislation which requires that they take reasonable steps to protect their customers from paying inadvertent roaming charges. “Major providers such as Three, Vodafone, EE and O2 have plans to target inadvertent roaming through a combination of special tariffs, technical innovations and advice to customers. OFCOM has produced a leaflet containing lots of relevant information which can be accessed via the website www.ofcom.org.uk Fearon added, “While I welcome these steps I also recognise that many of these operators are also in the market on the southern side of the border. This means there should be no impediment to establishing an island wide tariff which would remove roaming altogether and I wish to see steps taken in this direction.”
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