Independent audit describes Newry’s CRASH Services as ‘best in class’

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Wednesday, September 23rd, 2020
Business, Community

CRASH Services, Northern Ireland’s leading accident management company, have spoken of their delight after an independent external audit of their vehicle repair and hire management practices described the Belfast, Newry and Derry/Londonderry based company as ‘best in class’.


Jonathan McKeown - CRASH Services - NI accident management company - Newry business news

A delighted Jonathan McKeown, Chief Executive Officer at CRASH, described the results as “fantastic”


Independent auditors from Fusion Management Support Limited carried out the review of the claims handling processes, focusing on the company’s hire and repair services.



The onsite section of the examination was carried out over three days in July with two additional days of desk analysis in August 2020.

Fusion Management Support Limited has been providing industry-specific auditing for the last decade and have experience of dozens of companies competing with CRASH.

Highlights of the report include the auditor describing CRASH as “without doubt, one of the most efficient credit hire and repair service providers we have encountered.”

The independent consultant also found that CRASH Services’ average hire period in repair cases was an impressive 43% shorter than those assessed in other similar businesses.

Speaking about the efficiency of the CRASH Services claims process, the auditor noted: “a very high level of energy by the claims handlers and other actors when seeking to progress claims.”

This was, according to the auditor, “unquestionably higher than has been witnessed in other organisations.”



The independent report added, “Rarely has the consultant observed such a comprehensive control of the claims processes supported by an unerring commitment