Autoline excels in customer service
Newry baseed Autoline Insurance Group certainly did not look out of place as they lined up alongside some of the UK’s most successful companies at the recent UK Chamber of Commerce annual awards. Autoline picked up the regional Northern Ireland award for Excellence in Customer Service, sponsored by AXA PPP healthcare and went on to be commended as third in the UK in their category. In order to be considered for this category Autoline had to demonstrate its excellence and achievement within the field of customer care and service. The judging criteria examined the company’s customer service objectives and strategy, business performance, customer care, staff development plans and how this has driven business growth.
Speaking to Newry Times, Michael Blaney, Manager Director of Autoline Insurance Group said, “We were delighted to have won the regional stage of the award as we are extremely committed to excelling in the field of customer services. To be recognized among the top three businesses in the UK in the area of customer services is a testament to the dedication and commitment of the team at Autoline.”
John Longworth, Director General of the British Chambers of Commerce, said, “The health of the UK’s economy relies upon the confidence of our businesses to grow, invest and create jobs. That’s why the British Chambers of Commerce has been working hard to ensure government makes good on its promises to encourage enterprise, and do everything in its power to help businesses grow. All the good things we want to see in society depend on business and wealth creation”
He added, “These awards provide a snapshot of some of the most impressive companies from across the country. Many of these business owners are working day in day out to build upon the companies they have built from scratch, creating jobs in local communities, and contributing to the economic recovery we so desperately need. We’re delighted to be able to celebrate the success of these companies through the Chamber Awards.”
Since 2005, Autoline has put in place a development programme in line with company growth targets that involves coaching and mentoring. Performance-related pay helped the firm re-invent itself in terms of its customer-centric culture. Now the Autoline ‘mantra’ is ‘happy staff equals happy clients’ and excellent customer service has already become an integral and award-winning part of the business. The changes have seen turnover increase by seven per cent in 2009 – 2010 with employee turnover down to 0.42 per cent.
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