Southern Trust appoints new Liaison Officer to support local families | Latest Newry News, Newry Sport and Newry Business for Newry City

Southern Trust appoints new Liaison Officer to support local families

The Southern Trust has appointed a new Liaison Officer to support families and staff involved in Serious Adverse Incidents or complaints relating to patient safety.

 

BEVERLEY LAPPIN New support for those involved in Trust reviews  - Newry headlines

 

The role aims to offer a dedicated central contact point for service users, their relatives or carers and staff throughout any Trust review process.

 

 

With 19 years’ Social Work experience supporting both adults and children, Beverley Lappin is the new Corporate Service User Liaison Officer.

Her role is to work closely with those affected, offering support and ensuring they are involved with the investigation process. 

 

 

Welcoming Beverley to her new role, Medical Director for the Southern Health and Social Care Trust Dr Maria O’Kane says, “In the Southern Trust, we are determined to learn for improvement from patient safety complaints and Serious Adverse Incident Reviews.

“Service users, families and staff are fundamental to this process,” she insisted.

 

 

“We know that this can often be a very emotional, complicated and lengthy experience for families and staff.

“The new role of Liaison Officer aims to improve communication between all of those involved and the review panel by supporting them to contribute to the process,” Dr O’Kane adds.

Speaking about her new role Beverley says, “Being involved in a health and social care investigation or review can be a very sensitive and challenging experience for both families and staff who have already been through a stressful time.

 

Copywriter Ireland - Paul Malone, Tall Paul Marketing, Freelance Belfast Copywriter - Tall Paul Marketing Blog Writer - Copywriter NI

 

“It is so important that they have someone to talk to and help them to navigate through this often complex process.

“Our aim is to be as responsive as possible to families and to be guided by them in terms of how much and in what way they wish to contribute to the investigation.

“We also want to support staff throughout the process so that they can openly share their experiences to help us all find answers and where possible learn lessons,” she added.

 

 

Beverley is currently supporting families involved with the Serious Adverse Incident Review relating to the Covid-19 outbreaks at both Craigavon and Daisy Hill hospitals.

 

Keep up to date with the latest Northern Ireland business news, marketing tips and tricks and advice for local businesses on the Tall Paul Marketing website.

 

Short URL: https://newrytimes.com/?p=73597

Posted by on Nov 24 2020. Filed under Community. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

Leave a Reply







Find us on Facebook

Log in | Designed by Gabfire themes