Advice for households missing Freeview or Saorview channels after completing a retune

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editor@newrytimes.com
Wednesday, October 16th, 2019
Community

The Consumer Council has reminded local consumers that following the Freeview changes on the 4 September 2019, support is still available for householders that are still missing their Freeview or Saorview channels after completing a retune.

On the 4 September 2019, Freeview consumers in Northern Ireland were asked to retune their TV or set-top box to continue receiving channels.

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This was part of a UK Government initiative to free up digital bandwidth for the 5G mobile network rollout.

 

 

Sinead Dynan, Director of Regulated Industries at The Consumer Council said, “Consumers who have their own aerial, rely on Freeview as their main TV service, do not have access to satellite or cable TV and can attribute the TV reception problems to the changes, may be eligible for in-home support including an aerial replacement where necessary.

“In the first instance, information and help with retuning equipment is available online at freeview.co.uk/tvchanges.

 

 

“If consumers need further help, they can call the Freeview Advice Line free on 0808 100 0288, and they will try to restore your services over the phone.

“If you have problems with retuning or cannot get your channels back, Freeview may be able to send a qualified installer to your home to investigate the cause of any reception problems and undertake necessary work where required.

She added, “The good news is there is no cost for this service.”

 

 

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