Consumer Council welcomes competition for electricity connections

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Monday, April 2nd, 2018
Community

The Consumer Council has welcomed the announcement that the electricity connections market is open to other service providers.

Under the new process if you are planning to connect a new home, business or renewable technology to the electricity network, you will have a choice to select NIE Networks to build your new connection or to appoint an accredited Independent Connection Provider (ICP) to undertake some of the work. 

 

 

NIE Networks will still manage all applications for new connections. 

Richard Williams, Head of Energy Policy at The Consumer Council, said, “The announcement is a significant development for consumers, who will have a greater choice when they wish to connect their property to the electricity network.

He added, “Competition can lead to cheaper prices, however, it is important to also consider other factors such as customer service or how the company may handle complaints if things go wrong.”

 

 

NIE Networks has produced a number of information resources explaining how the new process works.

Richard added, “As the new process is rolled out The Consumer Council will work with NIE Networks to inform consumers about the changes. We would like to hear consumers’ experiences of any issues that arise.”

Get in touch via telephone 0800 121 6022, email contact@consumercouncil.org.uk or visit their website www.consumercouncil.org.uk

 

 


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