Tenants reminded of contact methods for Housing Executive

Posted by
info@newrytimes.com
Tuesday, October 3rd, 2017
Community

The Housing Executive is reminding tenants there are many ways to get in touch, if there is an issue with their property.

Tenants are now able to raise an issue through the Housing Executive’s online service, as well as contacting staff via telephone or visiting their nearest office.

 

 

For general enquiries, tenants should contact 03448 920 900, while 03448 920 902 will answer all Housing Benefits queries and 03448 920 901 will deal with repairs. These numbers are in operation between 8:30-5pm.

The Housing Executive also has an out-of-hours service for tenants to find information around homelessness at 028 95049999 and will be dealt with by the Regional Emergency Social Work Service.

When contacting this service your call will be answered by a Switchboard Operator who will take a few details such as your contact details and nature of your call. The telephonist will then pass your details to one of the Social Workers who will ring you back. All Social Workers are experienced in dealing with emergency and crisis situations.

 

 

Housing Executive tenants with emergency repairs may contact the emergency repairs service on 03448 920 901. These numbers are to be used in emergencies only when the district offices are closed. Less serious repairs should be reported in the normal way.

Tenants can register any issues through the secure online service at https://www.nihe.gov.uk/webforms/complaints/default.aspx .

The old Textphone (Minicom) number 0845 650 4381 has now been replaced with a more comprehensive user friendly service – Text Relay. Text Relay allows people who are deaf or hearing impaired to use a textphone to access any services that are available on standard telephone systems.

The Housing Executive’s South Down Area Manager Loma Wilson said, “The Housing Executive offers various methods for tenants to get in touch to suit their needs. We understand all of our tenants have preferred methods of speaking with staff, so it important to outline each method accordingly.

 

 

“As most of our numbers begin with 03, Calls to 03 numbers cost no more than a national rate call to a 01 or 02 number and must count towards any inclusive minutes or discount schemes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

“Regarding our Text Relay service, which has replaced the Textphone option, a highly trained Text Relay operator provides a communicative link between the textphone user (who is deaf) and the hearing person. The service is discreet, confidential and convenient. If you are deaf, all you need is a textphone, which is a specially adapted telephone with a keyboard.

 

 

“Engagement between staff and tenants helps address issues which can have an impact on their lives. It is important that our tenants are aware of all of the methods of communicating and which is preferable to their needs,” Loma added.


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