First grocery retailer in Newry to achieve WorldHost Recognised Business status

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info@newrytimes.com
Tuesday, May 12th, 2015
Business, Community
Mulkerns EUROSPAR has become the first grocery business in the Newry area to receive WorldHost Business Recognition for Retail.
Adina Mulkerns, Owner, Adina Training, Orla Magee, General Manager at Mulkerns EUROSPAR, Terry Mulkerns, Director of Mulkerns EUROSPAR and Roisin McKee, Director People First

Adina Mulkerns, Owner, Adina Training, Orla Magee, General Manager at Mulkerns EUROSPAR, Terry Mulkerns, Director of Mulkerns EUROSPAR and Roisin McKee, Director People First

WorldHost is a world-class customer service training programme that has already been used to train nearly one million people worldwide, including front-line staff in retail, hospitality, tourism and passenger transport for sporting and cultural events across the UK. WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service. With currently thirty two of its staff trained to WorldHost standards, Mulkerns EUROSPAR has officially become a WorldHost Recognised Business. Mulkerns EUROSPAR is a shopper centred family business, serving the local community for nearly 40 years. The store remains committed to offering a vast range of locally sourced quality fresh produce and the best possible shopper experience. On receiving the recognition, Terry Mulkerns, Director, Mulkerns EUROSPAR commented, “We are passionate about service standards and are incredibly proud to be the first grocery retailer in Newry to achieve WorldHost Recognised Business status. “When our shoppers see the WorldHost logo displayed in our business, they’ll know that we have made a commitment to delivering an exceptional experience for them. “It also helps to promote the Newry area as a friendly and welcoming retail and/tourist destination,” he added. Adina Mulkerns, Adina Training Owner and World Host Trainer remarked, “WorldHost customer service training is an opportunity for local businesses to learn more about best practice in customer service and also to improve staff skills. “The staff at Mulkerns EUROSPAR fully engaged in the two day interactive programme and it was a great opportunity for them to receive an accreditation as well as refreshing their skills.” The WorldHost programme is being rolled out in Northern Ireland by Tourism NI in partnership with sector skills council, People 1st to help businesses gain a competitive edge and position Northern Ireland as a World-Class Tourist Destination. For more information on the programme, contact World Host Licensed Trainer, Adina Mulkerns, adina@adinatraining.co.uk or 07789208826.

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